FAQs

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General Questions Website/Online Order Questions Financing Questions Furniture Questions

General Questions

Where are Belfort Furniture stores located?

We are located in Dulles, Virginia, just outside Washington DC and close to the Dulles International Airport. Our physical address is 22250 Shaw Rd, Dulles, VA 20166. Our campus features five showrooms in one convenient location, on both sides of Shaw Road!

Visit our Hours & Location page for more information.

Do you have wheelchairs available for customers at your showrooms?

We have wheelchairs available for our customers in each showroom.

Does Belfort sell gift certificates?

Yes, we do sell gift certificates. They can be purchased in person at any of our store locations or over the telephone, 703-406-7600.

Who should I contact if I have questions regarding my order after I have made a purchase?

Feel free to contact us at our Contact Us page, or you may call us at 703-406-7600. Your sales representative can help with any questions you may have, or you may call our stores where any of our Belfort Furniture team members will be happy to assist you.

If you have questions regarding an order placed online or with our Online Sales Team, please contact your Account Manager or the Online Sales Team directly via the Contact Us page of our website, by e-mailing online@belfortfurniture.com, or by phone at 703-406-7600, ext. 3380.

What is the warranty on my furniture?

We adhere to all manufacturer's warranties. For more specific information about your warranty, please email Customer Service or call us at 703-406-7600, ext. 3.

For online orders or orders placed with our Online Sales Team including items delivered outside of the Greater Washington DC Metropolitan area, please contact your Account Manager directly. You may be required to complete a claims form with photographs and Belfort Furniture may not warrant labor associated with the claim. For full Terms and Conditions relating to Online purchases click here.

What is Belfort Furniture’s return policy?

Accessories, in original unused condition may be returned to store location within seven (7) days for a full refund.
Delivery fees are non-refundable after merchandise has been delivered or an attempt to deliver has been made.
Mattresses and bedding products are not returnable.
Furniture treatments, extended warranties are not refundable after merchandise has been delivered or picked up from the warehouse..
Online orders cannot be returned. Any manufacturer defects will be addressed through the claims procedure. Please contact your Online Sales Team Account Manager for any warranty claims associated with Online Orders.

You may view our full Terms and Conditions here

Website/Online Order Questions

How do I place an order?

While viewing the product you wish to purchase, click the 'Add To Cart' button. On browsing pages, this will be a shopping cart icon in the bottom right corner.

When you have added all items you wish to purchase to your cart, click 'View Cart' in the top right corner of the website.

Follow the prompts to continue through the shopping cart process.

Why is there no 'Add To Cart' button on the item that I want to order?

At this time not all items are available to purchase through the shopping cart due to manufacturer restrictions. Please click the 'Ask A Question' button on the item page to contact us and let us know you'd like to place an order!

You can E-Mail, Call, Chat or Visit Us to place your order!

If I place an order online, can I continue to work with my in-store sales person?

Of course! As you proceed through the website shopping cart checkout process there will be a field where you can enter your sales person's name. If you forget to enter their name, just let us know!

What forms of payment are accepted for online purchases?

For website purchases, we currently accept Visa, Mastercard, Discover and Amiercan Express.

We are unable to process orders with financing or gift certificates through the shopping cart at this time. We apologize for any inconvenience.

To place an order you wish to pay for with cash, check, finanincg or gift cards please Contact Us by E-mail, Call, Chat, or Visit Us in store.

How much is delivery?

Click 'View Cart' in the top right hand corner of the website to view your shopping cart summary. Enter your zip code under 'Estimated Delivery' and click 'Submit' to view the delivery fee to your zip code.

How can I make a change or cancel my online order?

Please Contact Us with your order number or phone number associated with your order along with your requested changes. Our Web Team will be happy to confirm or discuss any requests.

Can I order by telephone?

Yes! Please call our Sales Team at 703-406-7600.

Will I receive an order confirmation?

Yes. As soon as you complete the checkout process online you will receive a confirmation that your order has been submitted. Our Web Team will then process your order and send you an Order Confirmation E-mail with your Order Number and information pertaining to your item(s) availability and pick-up or delivery options.

If you have not received your Order Confirmation E-mail, please Contact Us.

Who should I contact if I have questions regarding my online order after I have made a purchase?

If you have questions regarding your order please use our online Contact Form and include your order number or phone number associated with your order. Our Web Team will be happy to respond!

Do you charge sales tax for online orders?

Yes, we are required to charge sales tax for orders being picked-up or orders being delivered to Virginia, Maryland, Washington DC, West Virginia, and Delaware.

Any taxes, duties, and other fees associated with items shipped outside of our locally serviced area are the responsibility of the customer.

Financing Questions

Does Belfort offer financing options?

Yes! Please visit our Credit and Financing page to see current offers, financing details, to apply or to manage your existing account.

How can I apply for a Credit Card? How can I apply for your financing offer? Can I apply for financing online?

Please visit our Credit and Financing page to apply online.

I have a question about my Belfort Furniture Credit Card statement. Who do I call?

The Belfort Furniture Credit Card is a service we provide to our customers through Synchrony Financial. All credit card billing and statement inquiries must be addressed to Synchrony Financial directly. Please call Synchrony Financial at 1-866-396-8254.

What forms of payment are accepted for purchases?

For in-store purchases, we accept cash, check, Belfort Furniture financing through Synchrony Financial, and major credit cards - Visa, Mastercard, Discover, and American Express.

For online purchases, our website accepts major credit cards - Visa, Mastercard, Discover, and American Express.

If you prefer to work with us virtually and would like to take advantage of our financing options, please Contact Us with the item(s) you wish to order. We can place your order, follow-up via e-mail and provide you with a link to make your payment online.

Furniture Questions

Does Belfort re-upholster furniture?

No we do not. Most often you will find that it costs more to re-upholster old furniture than to buy new products. Contact Us if you have any questions.

Do you recommend to clean and polish wood furniture?

Please read more about furniture care tips by clicking here.

How often should I flip or rotate my cushions?

Loose cushions and pillows should be flipped, rotated and fluffed on a weekly basis to keep the filling evenly distributed and to allow for even wear.