Customer Service

Policies

Pricing

Belfort Furniture is an everyday low price retailer.

  • If you should find the identical product with the same terms and services you purchased with us at a lower overall price within 30 days of your purchase and within a 100 mile radius, simply bring or send proof of the lower price, once verified, we’ll refund 110% of the difference.
  • Applies to written orders from factory authorized dealers within our trading area.† Does not apply to Factory Authorized Sale Periods.
  • We will not match prices for membership clubs, going-out-of-business sales, floor samples, clearance items, or damaged items.

Payment

We accept cash, MasterCard, VISA, Discover, American Express, bank check, money orders, and personal checks. We do not accept starter or temporary checks. We also offer a variety of financing plans. Please click here to read more about our options.

Cancellation Policy

Routinely stocked merchandise can be cancelled for a full refund or credit up to 72 hours prior to the scheduled delivery date. This does not apply to floor models and clearance items which are sold “as-is” and are considered final sales.

Special orders, factory ordered merchandise, COM orders, table pads, parts, throw pillows may not be cancelled.

Refunds

All authorized refunds of payments made by credit card will be credited to the originally charged credit card account within five (5) business days. If you paid by cash or check, you will be issued a check within ten (10) business days.

The 33% special order deposit is not refundable.

Warranties

Belfort Furniture honors all manufacturer warranties for quality and craftsmanship. Floor samples and clearance merchandise are not covered by this warranty. For more information on your specific warranty, please email Customer Service or call us at 703-406-7600, ext. 6.

  • We may repair, replace, or refund your purchase at our discretion. Delivery personnel, service technicians, sales staff, and design staff may not authorize any warranty service. Belfort Furniture Corporate Office will make all warranty service decisions.
  • Depending on the type of repair required, service may be performed in your home, at our warehouse or at the manufacturer’s factory. We reserve the right to inspect merchandise in your home.
  • All warranties are for normal residential use only and do not apply to commercial use.

Extended Warranty Plan

We also offer an extended protection plan. Please contact your sales consultant for details about the plan. Extended protection plans must be requested before delivery. If you relocate and move your furniture from the original delivery address, the manufacturer’s warranty no longer applies.

Clearance Merchandise

Clearance Merchandise includes the following:

  • Floor models
  • Merchandise that is discontinued
  • Merchandise with some irregularity or cosmetic defect in wood, fabric or other material that took place while shown on the floor, during shipping, while in the warehouse or during the manufacturing process.

All Clearance Merchandise sales are final; no returns, no refunds, or exchanges are accepted. No warranty is available on Clearance Merchandise.
All Clearance Merchandise must be paid in full at time of purchase.

Returns

  • Accessories, in original unused condition may be returned with in seven (7) days for a full refund.
  • Delivery fees are non-refundable after merchandise has been delivered or an attempt to deliver has been made.
  • Mattresses and bedding products are not returnable.
  • Furniture treatments, extended warranties are not refundable after merchandise has been delivered or picked up from the warehouse.

Privacy Policy

Your privacy is very important to us. Belfort Furniture does not sell, rent or trade your personal information to third parties for their marketing purposes. Any information you provide to us is completely confidential.

To read our complete policies in entirety, please contact your salesperson.