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Delivery Information

professional delivery team

Platinum Flat-Rate Delivery

Installation, Assembly and Placement in the Exact Spot You Want.

Belfort Furniture offers our highly-rated Platinum flat-rate delivery, installation, assembly and placement of items in your room of choice in our distribution area covering the greater Washington, DC metropolitan area. Our professionally trained personnel inspects, preps, assembles and places your furniture exactly where you want it. Our customers say it best, “Most delivery folks don’t realize they are the face of the company they represent. These guys definitely ‘get it.’ I would consider buying something else just for the experience of the delivery team. The best I’ve seen.” Bill, McLean, VA

Our service includes:

  • Professionally trained staff
  • Merchandise is inspected, deluxed and prepped prior to delivery
  • Complete assembly, set-up and placement in room
  • Removal of debris
  • We offer a one-hour call-ahead

Scheduling Your Delivery

To schedule a delivery please call our Distribution Delivery Center, 703-406-7600, press 2 for delivery.

Tracking Your Delivery

Our truck routes are planned one day prior to your delivery. You will be contacted on the day prior to your delivery with a three hour window for the delivery team's estimated arrival to your home. To view this estimated arrival time and track the delivery truck on the day of your delivery please use our Online Delivery Tracker.

delivery tracker

Delivery Policies:

  • All merchandise must be paid in full two (2) days prior to delivery. No CODs are accepted.
  • Our distribution center will confirm your delivery date 24 hours prior to delivery - at the time of this call they will provide you with a three-hour window timeframe for your delivery.
  • Please understand that some circumstances beyond our control, such as poor weather conditions and traffic jams, can delay delivery time frames. In these rare cases we will do our best to contact you with an updated delivery timeframe.
  • Please keep in mind that we deliver furniture to hundreds of homes each week. In order to serve all of our customers fairly, we request 48 hours notice to make a change in your delivery appointment. If you cancel a delivery less than 48 hours before its scheduled delivery we will charge a handling fee equal to delivery charge.

During inclement weather, Belfort Furniture will determine whether it is safe for our drivers to make deliveries. To review our complete terms and conditions, please contact a salesperson. Please note: Due to insurance limitations, drivers are not allowed to assemble cribs, handle televisions, stereos or other electronic devices, nor can they install mirrors, paintings or other items that require fastening to walls.

Free Furniture Pick-Up

Hours:
Monday - Saturday 10 - 6
Sunday Noon - 6

  • Furniture may be picked up at our warehouse free of charge.
  • Some furniture may require assembly; please see your salesperson for details.
  • Please remember to inspect your furniture thoroughly before leaving our warehouse.
  • We will assist in placing your merchandise in your vehicle, however, proper loading and securing of the product is your responsibility.
  • No damage claims will be accepted once the furniture leaves the warehouse.

All orders, except for Clearance items from showroom floors, can be picked up at our Distribution Center at 45190 Ocean, Ct., Sterling, Virginia. Please note, this Distribution Center is located about a mile and a half away from our showrooms.

Please view our Directions To Our Warehouse For Furniture Pick-Up.

Preparing for Your Furniture Delivery

Preparing for your Delivery

Don't forget to measure! You'll want to measure to make sure your new furniture will fit into your home.

View Our Measuring Guide

  • Please make sure someone 18 years of age or older is at home to accept your delivery.
  • Make sure the truck can get as close to your home as possible. If necessary, please park your car on the street to allow our truck to get into your driveway.
  • Please restrain pets and make sure toys and other items are removed from areas where the delivery crew might walk.
  • Please make sure your walkway is shoveled during the winter months.
  • Delivery teams are not allowed to move existing furniture in your home. They also cannot set up electrical equipment.

Long Distance Deliveries

If you live outside of our Belfort delivery zone, we offer White Glove Delivery via a long distance carrier.

  • Long distance delivery costs are determined by the weight of all items being delivered.
  • All furniture comes from the manufacturer to our warehouse in Sterling, Virginia and is then picked up by the long distance carrier.
  • Transit to your area from our warehouse will take about 15-20 days from the time the order is picked up from our warehouse. This time is in additional to the special order lead times for product to reach our warehouse from the manufacturer.
  • This White Glove Delivery service includes delivery to home, assembly and placement in your room of choice, and debris removal

Long distance deliveries are custom quoted by our Online Sales Team. Please E-mail the Online Sales Team with a list of your items of interest and your delivery address for a custom quote.

Have An Issue After Your Delivery To Report?

Report An Issue Online or contact Customer Care at 703-406-7600 or customercare@belfortfurniture.com

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