Being Mindful of COVID-19
To our valued customers,
On behalf of everyone at Belfort Furniture, we hope you and your loved ones are safe and well. We are committed to the safety of our employees and customers, following Virginia state guidelines as noted in Governor’s Executive Order. We are doing everything we can to support our local community during this challenging time. We look forward to getting back to ’normal’ business soon. In the meantime, we have put together some frequently asked questions below.
Are Your Showrooms Open?
We currently are open by appointment only, 11am to 7pm Monday-Saturday, 12-6 Sunday. We are following Virginia state guidelines which allow non-essential businesses to have no more than 10 customers in a store at a time. To schedule an appointment, please Call Us, 703-406-7600, option 1 or E-mail Us. If you plan to make an in-store appointment, we request that no more than two people be in your party. We want to assure you that we are taking proactive measures to disinfect high-touch, hard surface areas including entrances, customer service stations, staircase handrails, elevators and restrooms in compliance with CDC preventative protocols.
Product Inquiries
If you have a question about a product, please E-Mail Us. You can also Chat with us online, when available. Staff are available to answer questions and place orders.
During our showroom appointment hours, sales staff are available to help by Phone at 703-406-7600, option 1.
Open Orders: What is the status of my furniture order?
To get an update on your furniture order email us. While warehouses with stocked products remain open at this time, a number of suppliers are not open due to COVID-19 measures. Most closures are currently anticipated at 2-4 weeks. Please include your sales order number or phone number associated with your order in the email. E-Mail Us Here.
If I purchase furniture now, how long will it take to receive?
If your item is in-stock, we can normally schedule delivery within a few days. Due to COVID-19 and Virginia state guidelines, our delivery times and services may change. Please review our announcements page for the most current information.
Lead time for special orders will vary by manufacturer. Each manufacturer has different operating schedules due to COVID-19. Some are closed, some are open. Please contact us for information on your specific order/items of interest.
In-Home Repairs
To keep our employees and customers safe, all in-home repairs will be rescheduled for a later date. Once we are able to resume in-home repairs, we will contact you to reschedule your appointment. If you have a questions, please contact our Customer Care team. We appreciate your patience during and understanding during this time.
Furniture Delivery
Per Virginia state guidelines, delivery of household goods and furniture can currently continue. Belfort’s preferred Platinum Delivery and Set Up in your home may be subject to limitations during this time. We now offer a front door or garage delivery to limit contact and exposure. When scheduling your delivery, please let our representative know which service you would prefer. Our delivery teams are following CDC protocols to ensure the safety of our employees and customers during delivery of merchandise. You can reach our Delivery Department at 703-406-7600, option 2.
Customer Furniture Pick-Up Hours at Warehouse
Tuesday – Saturday: 10AM – 6PM.
Customer pick up is not currently available on Sunday and Monday. Please note that you will be asked to maintain distance and remain in your vehicle while your product is being picked and brought to our pick up door. Learn more here.
Customer Pick-up At Store: Please schedule an appointment to pick up your in-store purchase, 703-406-7600. It is recommended that you bring help with you to assist with loading your item as we cannot guarantee a team member will be available. For larger items, we suggest that you might want to schedule delivery of your item or have it transferred to our warehouse for later pick up. We offer in-home delivery and front door delivery options. Please call our delivery office for more information on scheduling a delivery, 703-406-7600, option 2.
Financing, Making Payments on Your Credit Plan
We are aware that some of our customers may experience financial hardship as a result of Coronavirus. If you’re affected by Coronavirus, please reach out to Synchrony for assistance that may be available to you.
During this time, we encourage you to use Synchrony’s digital tools and other resources for fastest access to your accounts and to discuss how Synchrony may be of assistance. Please visit MySynchrony.com or download the My Synchrony Mobile App where you can access important information, make payments and service your account anytime, anywhere. If you haven’t yet enrolled for online access, you can do so here: MySynchrony.com
Synchrony encourages all cardholders to check its website synchrony.com and social channels (Twitter: @Synchrony and Facebook: Facebook.com/SynchronyFinancial) for further updates. As always, thank you for being a loyal customer.
We continue to do everything we can to provide exceptional service during this unprecedented time. We sincerely thank you for your continued business and support.
The Belfort Furniture Family