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FAQs

Being Mindful of COVID-19

To our valued customers,

On behalf of everyone at Belfort Furniture, we hope you and your loved ones are safe and well. We are committed to the safety of our employees and customers, following Virginia state guidelines as noted in Governor’s Executive Order. We are doing everything we can to support our local community during this challenging time. We look forward to getting back to ’normal’ business soon. In the meantime, we have put together some frequently asked questions below.

Are Your Showrooms Open?

Yes, our showrooms are open. Our Main Showroom, building #3, is open Monday through Saturday 10am - 8pm and Sundays 12 - 6pm. Our Galleries & Design, building #1, and Clearance Center & Outlet, building #4, showrooms are open Monday through Friday 10am - 6pm and Sundays from 12 - 6pm. From 6pm to 8pm Monday through Saturday, please check in at our Main showroom to be escorted into building #1 or #4!

Product Inquiries

If you have a question about a product, please E-Mail Us. You can also Chat with us online, when available. Staff are available to answer questions and place orders.

During our showroom appointment hours, sales staff are available to help by Phone at 703-406-7600, option 1.

Open Orders: What is the status of my furniture order?

To get an update on your furniture order email us. Please include your sales order number or phone number associated with your order in the email. E-Mail Us Here.

If I purchase furniture now, how long will it take to receive?

If your item is in-stock, it is available for pick-up right away or to schedule at our next available delivery date. Please check with us for current delivery availability.

Lead time for special orders will vary by manufacturer. Due to COVID-19 some orders and manufacturers are experiencing delays and longer than normal lead times. Please contact us for information on your specific order/items of interest.

In-Home Repairs

To keep our employees and customers safe, all in-home repairs will be rescheduled for a later date. Once we are able to resume in-home repairs, we will contact you to reschedule your appointment. If you have a questions, please contact our Customer Care team. We appreciate your patience during and understanding during this time.

Furniture Delivery

Belfort’s preferred Platinum Delivery and Set Up in your home is still available. We now offer a front door or garage delivery to limit contact and exposure. When scheduling your delivery, please let our representative know which service you would prefer. Our delivery teams are following CDC protocols to ensure the safety of our employees and customers during delivery of merchandise. You can reach our Delivery Department at 703-406-7600, option 2.

Customer Furniture Pick-Up Hours at Warehouse

Monday – Saturday: 10AM – 6PM.

Customer pick up is not currently available on Sundays. Please note that you will be asked to maintain distance and remain in your vehicle while your product is being picked and brought to our pick up door. Learn more here.

Customer Pick-up At Store: Please schedule an appointment to pick up your in-store purchase, 703-406-7600. It is recommended that you bring help with you to assist with loading your item as we cannot guarantee a team member will be available. For larger items, we suggest that you might want to schedule delivery of your item or have it transferred to our warehouse for later pick up. We offer in-home delivery and front door delivery options. Please call our delivery office for more information on scheduling a delivery, 703-406-7600, option 2.

Financing, Making Payments on Your Credit Plan

We are aware that some of our customers may experience financial hardship as a result of Coronavirus. If you’re affected by Coronavirus, please reach out to Synchrony for assistance that may be available to you.

During this time, we encourage you to use Synchrony’s digital tools and other resources for fastest access to your accounts and to discuss how Synchrony may be of assistance. Please visit MySynchrony.com or download the My Synchrony Mobile App where you can access important information, make payments and service your account anytime, anywhere. If you haven’t yet enrolled for online access, you can do so here: MySynchrony.com

Synchrony encourages all cardholders to check its website synchrony.com and social channels (Twitter: @Synchrony and Facebook: Facebook.com/SynchronyFinancial) for further updates. As always, thank you for being a loyal customer.

We continue to do everything we can to provide exceptional service during this unprecedented time. We sincerely thank you for your continued business and support.

The Belfort Furniture Family


Website/Online Order Questions

How do I place an order?

While viewing the product you wish to purchase, click the 'Add To Cart' button. On browsing pages, this will be a shopping cart icon in the bottom right corner.

When you have added all items you wish to purchase to your cart, click 'View Cart' in the top right corner of the website.

Follow the prompts to continue through the shopping cart process.

Why is there no 'Add To Cart' button on the item that I want to order?

At this time not all items are available to purchase through the shopping cart due to manufacturer restrictions. Please click the 'Ask A Question' button on the item page to contact us and let us know you'd like to place an order!

You can E-Mail, Call, Chat or Visit Us to place your order!

If I place an order online, can I continue to work with my in-store sales person?

Of course! As you proceed through the website shopping cart checkout process there will be a field where you can enter your sales person's name. If you forget to enter their name, just let us know!

What forms of payment are accepted for online purchases?

For website purchases, we currently accept Visa, Mastercard, Discover and Amiercan Express.

We are unable to process orders with financing or gift certificates through the shopping cart at this time. We apologize for any inconvenience.

To place an order you wish to pay for with cash, check, finanincg or gift cards please Contact Us by E-mail, Call, Chat, or Visit Us in store.

How much is delivery?

Click 'View Cart' in the top right hand corner of the website to view your shopping cart summary. Enter your zip code under 'Estimated Delivery' and click 'Submit' to view the delivery fee to your zip code.

How can I make a change or cancel my online order?

Please Contact Us with your order number or phone number associated with your order along with your requested changes. Our Web Team will be happy to confirm or discuss any requests.

Can I order by telephone?

Yes! Please call our Sales Team at 703-406-7600.

Will I receive an order confirmation?

Yes. As soon as you complete the checkout process online you will receive a confirmation that your order has been submitted. Our Web Team will then process your order and send you an Order Confirmation E-mail with your Order Number and information pertaining to your item(s) availability and pick-up or delivery options.

If you have not received your Order Confirmation E-mail, please Contact Us.

Who should I contact if I have questions regarding my online order after I have made a purchase?

If you have questions regarding your order please use our online Contact Form and include your order number or phone number associated with your order. Our Web Team will be happy to respond!

Do you charge sales tax for online orders?

Yes, we are required to charge sales tax for orders being picked-up or orders being delivered to Virginia, Maryland, Washington DC, West Virginia, and Delaware.

Any taxes, duties, and other fees associated with items shipped outside of our locally serviced area are the responsibility of the customer.


Financing Questions

Does Belfort offer financing options?

Yes! Please visit our Credit and Financing page to see current offers, financing details, to apply or to manage your existing account.

How can I apply for a Credit Card? How can I apply for your financing offer? Can I apply for financing online?

Please visit our Credit and Financing page to apply online.

I have a question about my Belfort Furniture Credit Card statement. Who do I call?

The Belfort Furniture Credit Card is a service we provide to our customers through Synchrony Financial. All credit card billing and statement inquiries must be addressed to Synchrony Financial directly. Please call Synchrony Financial at 1-866-396-8254.

What forms of payment are accepted for purchases?

For in-store purchases, we accept cash, check, Belfort Furniture financing through Synchrony Financial, and major credit cards - Visa, Mastercard, Discover, and American Express.

For online purchases, our website accepts major credit cards - Visa, Mastercard, Discover, and American Express.

If you prefer to work with us virtually and would like to take advantage of our financing options, please Contact Us with the item(s) you wish to order. We can place your order, follow-up via e-mail and provide you with a link to make your payment online.


Furniture Questions

Does Belfort re-upholster furniture?

No we do not. Most often you will find that it costs more to re-upholster old furniture than to buy new products. Contact Us if you have any questions.

Do you recommend to clean and polish wood furniture?

Please read more about furniture care tips by clicking here.

How often should I flip or rotate my cushions?

Loose cushions and pillows should be flipped, rotated and fluffed on a weekly basis to keep the filling evenly distributed and to allow for even wear.