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General Questions

  1. Where are Belfort Furniture stores located?
    We are located in Dulles, Virginia, just outside Washington DC and close to the Dulles International Airport. Our physical address is 22250 Shaw Rd, Dulles, VA 20166. Our campus features five showrooms in one convenient location, on both sides of Shaw Road! Visit our Hours & Location page for more information.
  2. Do you have wheelchairs available for customers at your showrooms?
    We have wheelchairs available for our customers in each showroom.
  3. Does Belfort sell gift certificates?
    Yes, we do sell gift certificates. They can be purchased in person at any of our store locations or over the telephone, 703-406-7600.
  4. What type of operating system and browser do I need to shop on the Belfort Furniture website?
    We strive to make our website easily accessible from any computer, laptop, or mobile device. If you are having difficulty viewing any portion of our website please contact us with information detailing the difficulty you are encountering so that we may address the issue as soon as possible.

    If you are having difficulty processing an online order, please feel free to contact our Online Sales Team for assistance via 703-406-7600 ext. 3380 or e-mail us at online@belfortfurniture.com.
  5. What is Belfort Furniture’s privacy policy?
    You may view our full Privacy Policy here.
  6. Who should I contact if I have questions regarding my order after I have made a purchase?
    Feel free to contact us at our Contact Us page, or you may call us at 703-406-7600. Your sales representative can help with any questions you may have, or you may call our stores where any of our Belfort Furniture team members will be happy to assist you.

    If you have questions regarding an order placed online or with our Online Sales Team, please contact your Account Manager or the Online Sales Team directly via the Contact Us page of our website, by e-mailing online@belfortfurniture.com, or by phone at 703-406-7600, ext. 3380.
  7. What is the warranty on my furniture?
    We adhere to all manufacturer's warranties. For more specific information about your warranty, please email Customer Service or call us at 703-406-7600, ext. 3.

    For online orders or orders placed with our Online Sales Team including items delivered outside of the Greater Washington DC Metropolitan area, please contact your Account Manager directly. You may be required to complete a claims form with photographs and Belfort Furniture may not warrant labor associated with the claim. For full Terms and Conditions relating to Online purchases click here.
  8. What is Belfort Furniture’s return policy?
    • Accessories, in original unused condition may be returned to store location within seven (7) days for a full refund.
    • Delivery fees are non-refundable after merchandise has been delivered or an attempt to deliver has been made.
    • Mattresses and bedding products are not returnable.
    • Furniture treatments, extended warranties are not refundable after merchandise has been delivered or picked up from the warehouse..
    • Online orders cannot be returned. Any manufacturer defects will be addressed through the claims procedure. Please contact your Online Sales Team Account Manager for any warranty claims associated with Online Orders.
    You may view our full Terms and Conditions here.
  9. Is Belfort Furniture hiring?
    Yes! We are often hiring for various positions within our company. Please visit our Careers page for complete information and an application.
  10. Can I order by telephone?
    Yes! Please call our Sales Team at 703-406-7600.
  11. Are all of your products shown online?
    No. We strive to showcase as many of our products as possible on our website, but not all pieces available are shown online.
  12. Do you have a to-the-trade program?
    Yes, Belfort Furniture has a To-the-Trade Design Partnership program for Interior Designers. For full program information and details click here.
  13. Do you have Financing?
    Yes, please visit our Credit and Financing page to see current offers and to apply.

Shipping and Delivery Questions

  1. Do you deliver on Saturdays?
    Yes, we deliver furniture Tuesday through Saturday in the greater Washington, DC metropolitan area.
  2. Where do I pick up my furniture?
    Your furniture order can be picked up at our warehouse located at 45190 Ocean Court, Sterling, Va, approximately 1.5 miles from our showrooms. Furniture pick-up hours are Monday - Saturday 10am - 6pm and Sunday noon - 5pm

    Please click here for easy directions.

    Clearance center purchases can be picked up at our Clearance Center location, 22250 Shaw Road, Dulles, Va 20166 in the Basics Building, Building #3.
  3. What shipping and delivery options are available?
    For a summary of our delivery and shipping options, please view our Delivery page here. If you would like to inquire about a specific shipping or delivery method not listed on our Delivery page, please feel free to contact us.
  4. Can orders be shipped to a P.O. Box?
    No, unfortunately the items we currently ship are not available to ship to P.O. boxes.
  5. Will you remove my old furniture?
    We will remove your existing mattress and box spring for sleep set purchases within the Greater Washington DC Metropolitan area only.

    Belfort Furniture is not responsible for the moving or removal of existing furniture in a customer’s home. The area for placement of furniture should be clear and prepared to receive the delivery.
  6. What if the delivery truck can’t make it to my home?
    If a delivery attempt is made and the truck is not able to access your home, the furniture will be dropped off by the delivery personnel at the closest location possible. The customer is responsible for then moving the merchandise into their home.

    Belfort Furniture nor the carrier is responsible for failed delivery attempts based on the truck’s inability to reach the home or the furniture fitting inside the home or to the room of choice.
  7. What if furniture won’t fit into the room?
    If a delivery attempt is made and the furniture does not fit in the intended room, the furniture will be placed in the first in-home location available.

    Belfort Furniture nor the carrier is responsible for failed delivery attempts based on the truck’s inability to reach the home or the furniture fitting inside the home or to the room of choice.
  8. I am planning on buying a large piece of furniture. I am not sure if it will fit in my home. How can I be sure?
    Belfort Furniture offers a "Measure to Fit" service within the Greater Washington DC Metropolitan Area. Simply ask your salesperson to schedule a "Measure to Fit" appointment. One of our highly skilled furniture technicians will come to your home and measure doorways, halls, etc. to ensure that your purchase will fit. The fee for this service is $50 and can be applied to your purchase.

    Be sure to review this helpful guide when Measuring for Your Belfort Delivery!
  9. Who should I contact with questions regarding delivery services or my delivery specifically?
    To schedule a delivery within the Greater Washington DC Metropolitan area for a nominal fee or pick up your furniture at our warehouse please call our Distribution Delivery Center. 703-406-7600, press 2 or email us.

    For orders placed online or with our Online Sales Team featuring a delivery outside of the Greater Washington DC Metropolitan area, please contact our Online Sales Team at online@belfortfurniture.com or at 703-406-7600, ext. 3380.

Website/Online Order Questions

  1. How do I place an order?
    • While viewing the product you wish to purchase, a red “Add to Cart” button will be on the right hand side of the screen, next to the item’s price. Click this “Add to Cart” button
    • Next, click ‘View your cart’ or click on the shopping cart icon at the top right hand corner of our website
    • Follow the prompts by logging into your account, signing up for an account, or checking out as a guest (e-mail address required), to view your shopping cart summary
    • Click ‘Proceed to Checkout’, enter your delivery information, press submit to view the delivery options and pricing
    • Choose a delivery option and click ‘Review Order/Payment Options’
    • Review all of your order information for accuracy, check the box citing you understand all of our Terms and Conditions, and choose your payment method or submit order without payment processing button
      • If choosing payment via Authorize.net, enter your payment information, billing information, and verify your shipping information
        • Click submit when finished
      • If choosing to submit order without payment processing at this time, an Account Manager from the Online Sales Team will be in contact within one business day to confirm your order and collect payment
  2. Why is there no “Add to Cart” button next to the item I want to order?
    At this time, not all of our items are available to place into the virtual shopping cart on our website. However, all items can be purchased! Simply click the “Request More Info” button next to the item’s image and complete the Contact Information. You will be contacted by our Online Sales Team to discuss the item and assist in placing an order.
  3. Are prices on the Web Site the same as prices in stores?
    Yes, our Web Site prices are the same as our in-store prices, unless otherwise noted as a store-only or internet-only promotion.

    Our prices and descriptions are updated daily, however, if Internet prices and/or descriptions are different from store prices/descriptions, the store price/description will prevail.
  4. If I place an order online, can I continue to work with my in-store sales person?
    Of course! Simply enter your Sales Person’s name in the ‘Salesperson Name’ field on the ‘Review Cart/Proceed To Payment’ page during the checkout process.
  5. When I submit credit card information online, is it secure?
    Yes. We work with a secure third party processor, Authorize.net, to process all credit card transactions online. If you prefer to submit your order online without providing credit card payment, simply choose this option at the checkout process and a member of our Online Sales Team will contact you within 1 business day to confirm your order and process payment.
  6. What forms of payment are accepted for online purchases?
    For website purchases, we currently accept Visa, Mastercard, Discover, and American Express. We also accept cashiers checks (follow the ‘submitting order online without processing payment’ method for cashier’s check payments). We cannot process orders with financing or gift certificates online, please call us or visit our showroom to do so.

    If you prefer to submit your order online without providing credit card payment, simply choose this option at the checkout process and a member of our Online Sales Team will contact you within 1 business day to confirm your order and process payment.

    For in-store purchase, we accept cash, check, Belfort Furniture financing through GE Money, and major credit cards- Visa, Mastercard, Discover, and American Express.
  7. Can I save items in my shopping cart for purchase at a later date?
    Yes. You must be logged in with an account in order to be able to access this stored shopping cart at a later date.
  8. In order to add items to my saved shopping cart, do I need to sign in?
    Yes. After adding your items of interest to your shopping cart, you’ll need to sign-in when reviewing your shopping cart in order to have the items saved to view or purchase at a later date.
  9. Why is the price of an item in my saved shopping cart different from when I selected it?
    Prices are subject to change. Your shopping cart will always reflect the most current prices. Please be sure to review all items and prices before submitting your order.
  10. How much is shipping and delivery?
    Please visit our Delivery page for complete details.
  11. How can I make a change or cancel my online order?
    Please contact us with your order number and any changes or cancellation requests. Our Online Sales Team will be happy to confirm or discuss any requests within 1 business day.
  12. Can I order by telephone?
    Yes! Please call our Sales Team at 703-406-7600.
  13. Will Belfort Furniture send an order confirmation via email?
    Yes, you will receive a purchase confirmation immediately following your order submission. This e-mail accepts that your order was submitted. Within 1 business day, you will receive a confirmation e-mail from the Online Sales Team with a summary of your order, your order number, and delivery/pick-up details and timeframes.
  14. How can I find out the status of an order placed online?
    For orders placed online or with our Online Sales Team, you may contact your Account Manager via the Contact Us page of our website, by e-mailing online@belfortfurniture.com, or by phone at 703-406-7600, ext. 3380.

    Once you have received your order confirmation and order number from our Online Sales Team, you may track your order via our Order Status page.
  15. Who should I contact if I have questions regarding my online order after I have made a purchase?
    If you have questions regarding an order placed online or with our Online Sales Team, please contact your Account Manager or the Online Sales Team directly via the Contact Us page of our website, by e-mailing online@belfortfurniture.com, or by phone at 703-406-7600, ext. 3380.
  16. Do you charge sales tax for online orders?
    Sales tax on your merchandise total is charged for items shipped to Maryland and Virginia. Sales tax on your merchandise total, shipping fees, and processing fees is charged for items shipped to Washington, DC. Any taxes, duties, and other fees associated with items shipped outside of Virginia, Maryland and Washington, DC are the responsibility of the customer.

Financing Questions

  1. Does Belfort offer financing options?
    Yes. Please visit our Credit and Financing page to see current offers and to apply.
  2. How can I apply for a Credit Card? Can I apply for a Belfort Furniture charge card online?
    Yes. Please visit our Credit and Financing page to see current offers and to apply.
  3. I have a question about my Belfort Furniture credit card statement. Who do I call?
    The Belfort Furniture credit card is a service we provide to our customers through Synchrony Financial 1-866-396-8254. All credit card billing and statement inquiries must be addressed to Synchrony Financial directly. Please call Synchrony Financial at 1-866-396-8254.
  4. What should I do if my Belfort Furniture Card is lost or stolen?
    Please call Synchrony Financial at 1-866-396-8254 to report a lost or stolen credit card.
  5. Is there an annual fee for the Belfort Furniture credit card?
    No. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2.
  6. What forms of payment are accepted for purchases?
    For in-store purchases, we accept cash, check, Belfort Furniture financing through Synchrony Financial, and major credit cards - Visa, Mastercard, Discover, and American Express.

    For website purchases, we currently accept Visa, Mastercard, Discover, and American Express. We also accept cashiers checks (follow the ‘submitting order online without processing payment’ method for cashier’s check payments). We cannot process orders with financing or gift certificates online, please call us or visit our showroom to do so.

    If you prefer to submit your order online without providing credit card payment, simply choose this option at the checkout process and a member of our Online Sales Team will contact you within 1 business day to confirm your order and process payment.

Furniture Questions

  1. I am planning on buying a large piece of furniture. I am not sure if it will fit in my home. How can I be sure?
    Belfort Furniture offers a "Measure to Fit" service within the Greater Washington DC Metropolitan Area. Simply ask your salesperson to schedule a "Measure to Fit" appointment. One of our highly skilled furniture technicians will come to your home and measure doorways, halls, etc. to ensure that your purchase will fit. The fee for this service is $50 and can be applied to your purchase.

    Be sure to review this helpful guide when Measuring for Your Belfort Delivery!
  2. Does Belfort re-upholster furniture?
    No we do not. Most often you will find that it costs more to re-upholster old furniture than to buy new products. Browse our online showroom or visit a store near you to view the latest trends and our exciting selection.
  3. What do you recommend to clean and polish wood furniture?
    Please read more about furniture care tips by clicking here.
  4. How often should I flip or rotate my cushions?
    Loose cushions and pillows should be flipped, rotated and fluffed on a weekly basis to keep the filling evenly distributed and to allow for even wear.
  5. How can I protect my wood furniture from the wear and tear of normal household items?
    You can protect your furniture against accidents and stains by purchasing a furniture protection plan. Please click here to learn further about furniture protection plans. You may also call our Customer Service Department for more information on furniture protection plans, 703-406-7600, ext 3 or email us.

    For more information on furniture care, please clicking here.

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