Online Terms and Conditions

Online Orders

1.1 Prices and availability of items on the site are subject to change without notification. Online stock availability and pricing is subject to verification and correction by Belfort Furniture.

1.2 The completion of an order online and any receipt does not necessarily constitute the acceptance of an order's confirmation and offer to sell.

1.3 Belfort Furniture reserves the right to refuse any order or any portion of any order at its sole discretion.

1.4 Belfort Furniture reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (included after an order has been submitted).

1.5 If any requested items in your order are no longer avaialble at the time your order is placed, you will be contacted.

Clearance Merchandise

2.1 All 'Clearance' items are sold as-is, first-come first-served and as final sale, meaning these items are not eligible for cancellations, returns, or exchanges.

2.2 'Clearance' items are sold in current condition without warranties, therefore, it is the responsibility of the customer to review any and all damages which may be associated with a particular 'Clearance' merchandise item prior to purchasing said merchandise.

2.3 Some 'Clearance' items are in-stock 'special buys' that are 'new' when sold. Other 'Clearance' items are damaged items, pervious floor displays, etc. and may feature damage. (Feel free to request additional information or pictures regarding a Clearance item by contacting us at 703.406.7600 or info@belfortfurniture.com

2.4 All 'Clearance' items are subject to prior sale.

Payments

3.1 Belfort retains a security interest lien in all items until payment in full is received.

3.2 Credit terms shall be at the discretion of Belfort Furniture Inc.

3.3 A returned check fee may be charged to the extent allowable by state law.

3.4 No COD's are accepted.

3.5 All monies tendered will be immediately deposited by Belfort Furniture. Any payments made online will be deposited as soon as Belfort Furniture receives them from Belfort Furntiure's payment processor.

3.6 Errors in pricing or arithmetic are subject to correction.

3.7 Please note, for the safety of our clientele you may be contacted as we conduct a series of basic fraud protection procedures.

Cancellations and Returns

4.1 Routinely stocked merchandise may be cancelled for a full refund or credit within 48 hours of order entry. This does not apply to floor models and clearance items, which are sold "as-is" and are considered final sales.

4.2 Special Orders, factory ordered merchandise, COM orders, table pads, parts, throw pillows may not be cancelled.

4.3 Merchandise received by the customer via delivery or pickup cannot be cancelled.

4.4 Routinely stocked furniture returned at time of delivery will incur a 25% re-stocking fee and requires manager approval.

4.5 Belfort Furniture reserves the right to cancel any order for any reason at any time.

4.6 No returns will be accepted on orders placed online, by phone, or in-store and delivered via our long distance delivery service. All items delivered via our long distance delivery are considered final sale.

4.7 Due to the special nature of bedding products, these return policies DO NOT APPLY to bedding purchases. No cancellations on mattresses, pillows, protectors, etc. Comfort guarantees do not apply.

Refunds

5.1 All authorized refunds of payments made by credit card will be credited to the originally charged credit card account within 5 (five) business days.

5.2 All authorized refunds of payments by cash or check will be issued by check from Belfort Furniture's accounting office within 10 (ten) business days.

Warranties

6.1 Belfort Furniture supports all manufacturer warranties subject to the following terms. Warranty service will be performed for one year from date of original receipt of merchandise by Belfort on a "No Cost" basis for parts only. Belfort Furniture does not warrant labor.

6.2 Depending on type of repair required, service may be performed in your home, at our warehouse or at the manufacturer's factory. Belfort reserves the right to inspect merchandise in your home.

6.3 Any manufacturer defects are subject to Belfort Furniture's Online Sales Team's Claims Procedure, which may require photographs of the merchandise and defect/damage.

6.4 Belfort may repair, replace or refund your purchase at our discre-tion. Delivery personnel, service technicians and salespersons may not authorize any warranty service. Belfort Furniture, Corporate Office, will make all warranty service decisions.

6.5 Color and grain variations in wood, leather, stone and marble can-not be construed as defects. Additionally, the inherent characteristics of fine wood affect how they absorb stains. As a result, Belfort Furniture cannot ensure the exact match of related pieces.

6.6 All merchandise is sold for residential use only. Warranty terms do not apply to commercial use.

6.7 To the greatest extent permitted by law, all warranties expressed or implied, that exceed these terms and conditions are waived.

Pickup

6.1 Please inspect your merchandise carefully. We are not responsible for any item picked up by you or your agent once it has left the show-room or warehouse.

6.2 Warehouse and store personnel can only assist in loading; the cus-tomer is responsible for securing the merchandise.

6.3 Some assembly may be required.

Delivery by Belfort Furniture Delivery*

7.1 Professional delivery is available within the Washington DC metropolitan area for a nominal fee.

7.2 Customer is responsible for verifying building access and ensuring furniture will fit through doorways, stairways and elevators. If a deliv-ery attempt is made and the furniture does not fit, the delivery fee will be charged to your account and Belfort will apply the cancellation pol-icy to the order. Special order merchandise cannot be cancelled. A third party technician can provide a service to disassemble and reassemble the items to fit into the appropriate room at an additional charge.

7.3 Belfort reserves the right to require you to sign a delivery waiver if we believe that delivering your furniture may damage either the fur-niture or your home. Refusal to sign the waiver, when required, will be considered a ‘no-fit' and the order may be subject to our cancella-tion policy.

7.4 Customer is subject to a rescheduling fee, equal to the delivery charge, for deliveries cancelled within 48 hours of scheduled delivery. A rescheduling fee may also be imposed if no one is home to accept a confirmed delivery or accompany the driver into the home.

7.5 Belfort Furniture will make deliveries during inclement weather. We reserve the right to suspend or cancel any and all deliveries at any time to protect the safety of our employees.

7.6 If you are unable to accept delivery of your furniture within 14 days of arrival to our warehouse, the balance must be paid in full. We will hold furniture 30 days, after which each piece held in our ware-house is subject to a storage fee of $1.00 per day.

7.7 Many of Belfort Furniture's transactions are special order or factory ordered product. The estimated delivery date provided to you at the time purchase is based on manufacturers lead times provided to Belfort. As a result, Belfort Furniture cannot be responsible for manu-facturer changes in delivery dates, and as such, Belfort will not offer any compensation for delayed merchandise.

7.8 Belfort Furniture is not responsible for the moving or removal of existing furniture in a customer's home. The area for placement of furniture should be clear and prepared to receive the delivery.

7.9 Due to insurance limitations, drivers are not allowed to assemble cribs, handle televisions, stereos or other electronic devices, nor can they install mirrors, paintings or other items that require fastening to walls.

7.10 Carefully inspect your merchandise at the time of delivery. Damage, defects, or deficiencies must be noted on the Delivery ticket. The driver will contact Belfort Furniture Customer Service to resolve any issues.

7.11 In the unlikely event that our delivery professionals damage your home or property, you must report the damage in writing on the delivery ticket. Belfort will not be held responsible for any damage not reported in writing at the time of delivery.

Delivery via the Long Distance Delivery Service*

8.1 Professional, white glove delivery is available outside of our Belfort Furniture 'local' delivery zone. This delivery service is custom quoted per order. Contact us for a long distance delivery quote.

8.2 Customer is responsible for verifying building access and ensuring furniture will fit through doorways, stairways and elevators. Belfort nor the contracted delivery company is responsible for failed delivery attempts based on the truck's inability to reach the home or the furniture fitting inside the home or room of choice.

8.3 The contracted third party delivery company responsible for your delivery reserves the right to suspend or cancel any and all deliveries at any time to protect the safety of employees.

8.4 Carefully inspect your merchandise at the time of delivery. Damage, defects, or deficiencies must be noted and recorded at the time of delivery, prior to the delivery team leaving your home.

8.5 In the unlikely event that the contracted delivery professionals damage your home or property, you must report the damage in writing on the delivery ticket and contact us as soon as possible.

8.6 Due to insurance limitations, drivers are not allowed to assemble cribs, handle televisions, stereos or other electronic devices, nor can they install mirrors, paintings or other items that require fastening to walls.

8.7 Some of Belfort Furniture's transactions are special order or factory ordered product. The estimated delivery date provided to you at the time of purchase is based on manufacturers lead times provided to Belfort and their history with orders. As a result, Belfort Furniture cannot be held responsible for manufacturer changes in delivery dates, and as such, Belfort will not offer any compensation for delayed merchandise.

8.8 Transportation via the long distance delivery service is dependent upon the contracted company's schedule in the area for pick-ups and across the country for transit. As such, Belfort will not offer any compensation for delayed transit times by the contracted third party delivery company.

8.9 Belfort Furniture is not responsible for the moving or removal of existing furniture in a customer's home. The area for placement of furniture should be clear and prepared to receive the delivery. Delivery personnel are not allowed to move existing furniture in your home.

8.10 All order mus be paid in full prior to the contracted delivery company picking up the furniture from Belfort Furniture's warehouse.