Delivery Information

Platinum Flat-Rate Delivery

Installation, Assembly and Placement in the Exact Spot You Want.

Belfort Furniture offers our highly-rated Platinum flat-rate delivery, installation, assembly and placement of items in your room of choice in our distribution area covering the greater Washington, DC metropolitan area. Our professionally trained personnel inspects, preps, assembles and places your furniture exactly where you want it.

Our customers say it best, “Most delivery folks don’t realize they are the face of the company they represent. These guys definitely ‘get it.’ I would consider buying something else just for the experience of the delivery team. The best I’ve seen.” Bill, McLean, VA

Our service includes:

• - Professionally trained staff
• - Merchandise is inspected, deluxed and prepped prior to delivery
• - Complete assembly, set-up and placement in room
• - Removal of debris
• - We offer a one-hour call-ahead upon request

Scheduling Your Delivery

To schedule a delivery please call our Distribution Delivery Center, 703-406-7600, press 2 for delivery.

Tracking Your Delivery

Our truck routes are planned one day prior to your delivery. You will be contacted on the day prior to your delivery with a three hour window for the delivery team's estimated arrival to your home.

To view this estimated arrival time and track the delivery truck on the day of your delivery please use our Online Delivery Tracker.

Delivery Policies:

• - All merchandise must be paid in full two (2) days prior to delivery. No CODs are accepted.
• - Our distribution center will confirm your delivery date 24 hours prior to delivery - at the time of this call they will provide you with a three-hour window timeframe for your delivery.
• - Please understand that some circumstances beyond our control, such as poor weather conditions and traffic jams, can delay delivery time frames. In these rare cases we will do our best to contact you with an updated delivery timeframe.
• - Please keep in mind that we deliver furniture to hundreds of homes each week. In order to serve all of our customers fairly, we request 48 hours notice to make a change in your delivery appointment. If you cancel a delivery less than 48 hours before its scheduled delivery we will charge a handling fee equal to delivery charge.
• - During inclement weather, Belfort Furniture will determine whether it is safe for our drivers to make deliveries. To review our complete terms and conditions, please contact a salesperson.
• - Please note: Due to insurance limitations, drivers are not allowed to assemble cribs, handle televisions, stereos or other electronic devices, nor can they install mirrors, paintings or other items that require fastening to walls.

Free Furniture Pick-Up

Customer Furniture Pick-Up Hours at Warehouse

Please Note: Our warehouse is located at 45190 Ocean Ct. Sterling, Virginia

Please view our Directions To Our Warehouse For Furniture Pick-Up.

Current pick-up hours are Monday through Saturday from 10:00 AM to 6:00 PM.

Please Follow These Steps For Your Pick-Up at Our Warehouse

- When you arrive to our warehouse, please park at any of the designated customer pick-up parking spots.

- Please call us at 703-406-7600 and select option 2. You can check-in for your pick-up over the phone. They will ask for your parking spot #.

- When your items are ready, our team will ask you to drive your car to our pick-up ramp.

- You will be asked to sign your pick-up ticket once items are loaded in your car.

Please be aware that due to the volume of furniture pick ups each day we are unable to begin pulling and prepping your furniture for pickup until your vehicle has arrived. Once you arrive to the parking lot of our distribution center, please call us to let us know you are here. We will then pull and prep your order. We appreciate your understanding.

Customer Pick-up At Store:

Please schedule an appointment to pick up your in-store purchase, 703-406-7600. It is recommended that you bring help with you to assist with loading your item as we cannot guarantee a team member will be available. For larger items, we suggest that you might want to schedule delivery of your item or have it transferred to our warehouse for later pick up. We offer in-home delivery and front door delivery options. Please call our delivery office for more information on scheduling a delivery, 703-406-7600, option 2.

Furniture Pick-Up Policies

• - Furniture may be picked up at our Distribution Center, Clearance Center and showrooms.
• - Some furniture may require assembly; please see your salesperson for details.
• - Please remember to inspect your furniture thoroughly before leaving our warehouse.
• - We will assist in placing your merchandise in your vehicle, however, proper loading and securing of the product is your responsibility.
• - No damage claims will be accepted once the furniture leaves the warehouse.

Preparing for Your Furniture Delivery

Don't forget to measure! You'll want to measure to make sure your new furniture will fit into your home. Use our measuring guide for tips on measuring your home before completing your purchase.

We also offer a Measure To Fit Service. Our tech will come to your home and measure your space for you. A $50 deposit is required when scheduling the measure to fit service. This $50 will be credited towards your purchase.

View Our Measuring Guide or Contact Us To Setup a Measure To Fit Service

• - Please make sure someone 18 years of age or older is at home to accept your delivery.
• - Make sure the truck can get as close to your home as possible. If necessary, please park your car on the street to allow our truck to get into your driveway.
• - Please restrain pets and make sure toys and other items are removed from areas where the delivery crew might walk.
• - Please make sure your walkway is shoveled during the winter months.
• - Delivery teams are not allowed to move existing furniture in your home. They also cannot set up electrical equipment.

Long Distance Deliveries

If you live outside of our Belfort delivery zone, we offer White Glove Delivery via a long distance carrier.

• - Long distance delivery costs are determined by the weight of all items being delivered.
• - All furniture comes from the manufacturer to our warehouse in Sterling, Virginia and is then picked up by the long distance carrier.
• - Transit to your area from our warehouse will take about 15-20 days from the time the order is picked up from our warehouse. This time is in additional to the special order lead times for product to reach our warehouse from the manufacturer.
• - This White Glove Delivery service includes delivery to home, assembly and placement in your room of choice, and debris removal

Long distance deliveries are custom quoted by our Online Sales Team. Please E-mail the Online Sales Team with a list of your items of interest and your delivery address for a custom quote.

Due to COVID-19 deliveries are subject to the States Government restrictions. Please expect delays.

Have An Issue After Your Delivery To Report?

Report An Issue Online or contact Customer Care at 703-406-7600 or customercare@belfortfurniture.com