All merchandise must be paid in full two (2) days prior to delivery. No CODs are accepted.

Our distribution center will confirm your delivery date 24 hours prior to delivery - at the time of this call they will provide you with a three-hour window timeframe for your delivery.

Please understand that some circumstances beyond our control, such as poor weather conditions and traffic jams, can delay delivery time frames. In these rare cases we will do our best to contact you with an updated delivery timeframe.

Please keep in mind that we deliver furniture to hundreds of homes each week. In order to serve all of our customers fairly, we request 48 hours notice to make a change in your delivery appointment. If you cancel a delivery less than 48 hours before its scheduled delivery we will charge a handling fee equal to delivery charge. A rescheduling fee may also be imposed if no one is home to accept a confirmed delivery or accompany the driver into the home.

Belfort Furniture will make deliveries during inclement weather. We reserve the right to suspend or cancel any and all deliveries at any time to protect the safety of our employees.

Please note: Due to insurance limitations, drivers are not allowed to assemble cribs, handle televisions, stereos or other electronic devices, nor can they install mirrors, paintings or other items that require fastening to walls.

Customer is responsible for verifying building access and ensuring furniture will fit through doorways, stairways and elevators. If a delivery attempt is made and the furniture does not fit, the delivery fee will be charged to your account and Belfort will apply the cancellation policy to the order. Special order merchandise cannot be cancelled. A third party technician can provide a service to disassemble and reassemble the items to fit into the appropriate room at an additional charge.

Belfort reserves the right to require you to sign a delivery waiver if we believe that delivering your furniture may damage either the furniture or your home. Refusal to sign the waiver, when required, will be considered a ‘no-fit' and the order may be subject to our cancellation policy.

Belfort Furniture is not responsible for the moving or removal of existing furniture in a customer's home. The area for placement of furniture should be clear and prepared to receive the delivery.

Carefully inspect your merchandise at the time of delivery. Damage, defects, or deficiencies must be noted on the Delivery ticket. The driver will contact Belfort Furniture Customer Service to resolve any issues.

In the unlikely event that our delivery professionals damage your home or property, you must report the damage in writing on the delivery ticket. Belfort will not be held responsible for any damage not reported in writing at the time of delivery.

Please make sure someone 18 years of age or older is at home to accept your delivery.

Make sure the truck can get as close to your home as possible. If necessary, please park your car on the street to allow our truck to get into your driveway.

Please restrain pets and make sure toys and other items are removed from areas where the delivery crew might walk.

Please make sure your walkway is shoveled during the winter months.

Delivery teams are not allowed to move existing furniture in your home. They also cannot set up electrical equipment.