careers

2 years experience in a service-oriented industry

High school diploma required; college degree preferred

Ability to work in a large and fast-paced showroom

Available to most weekends

Over one year of practical customer service, clerical, sales or other relevant experience preferably in a retail environment. Prior call center experience is a plus

Experience in the furniture industry is highly preferred

This person must people oriented and a team player with a positive attitude. This candidate should be able to demonstrate their customer service capabilities and the ability to be a creative and proactive problem solver.

Proficiency in computers including retail systems and programs.

Ability to communicate effectively via both telephone and face-to-face contact is required. Customer contact, problem solving skills, and the ability to diffuse situations while remaining professional are essential to this position.

Ability to excel and support customers and co-workers in a team environment while functioning as a self-directed learner

Strong decision-making and problem solving skills

Ability to work in dynamic and high energy environment.

Ability to handle multiple responsibilities and balance customer priorities.

Effectively manage large amounts of incoming calls

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Provide accurate, valid and complete information by using the right methods/tools

Handle highly escalated situations with grace and professionalism

Maintain a balance between company policy and customer benefit in decision making

Handle issues in the best interest of the both customer and company

Resolve customer issues with minimal supervision.

Follow up with internal and external customers in a timely fashion.

Maintain accurate records by utilizing all available technology.