FAQ's
General Questions
What is the warranty on my furniture?
We adhere to all manufacturer's warranties. For more specific information about your warranty, please email Customer Service or call us at 703-406-7600, ext. 6.
Does Belfort sell gift certificates?
Yes, we do sell gift certificates. They can be purchased in person at any of our store locations or over the telephone.
Do you have wheelchairs available for customers?
We have wheelchairs available for our customers in each showroom.
Furniture Questions
I am planning on buying a large piece of furniture. I am not sure if it will fit in my home. How can I be sure?
Belfort Furniture offers a "Measure to Fit" service. Simply ask your salesperson to schedule a "Measure to Fit" appointment. One of our highly skilled furniture technicians will come to your home and measure doorways, halls, etc. to ensure that your purchase will fit. The fee for this service is $50 and can be applied to your purchase.
Does Belfort re-upholster furniture?
No we do not. Most often you will find that it costs more to re-upholster old furniture than to buy new products. Browse our online showroom or visit a store near you to view the latest trends and our exciting selection.
Will you remove my old furniture?
We will remove your existing mattress and box spring for sleep set purchases only.
Can I purchase toss pillows in a different or the same fabric?
In most cases, yes. Please email Belfort's Customer Service Department or call us at 703-406-7600, ext. 6.
What do you recommend to clean and polish wood furniture?
Please read more about furniture care tips by
clicking here.
How often should I flip or rotate my cushions?
Loose cushions and pillows should be flipped, rotated and fluffed on a weekly basis to keep the filling evenly distributed and to allow for even wear.
How can I protect my wood furniture from the wear and tear of normal household items?
You can protect your furniture against accidents and stains by purchasing an extended warranty. Please click her for more information on extended warranties. You my also call our Customer Service Department for more information on extended warranties, 703-406-7600, ext 6 or
email us.
For more information on furniture care,
please click here.
Financial
Can I apply for a Belfort Furniture charge card online?
Yes. it's easy.
Click here to get started.
I have a question about my Belfort Furniture credit card statement. Who do I call?
The Belfort Furniture credit card is a service we provide to our customers through GE Capital 1-866-396-8254. All credit card billing and statement inquiries must be addressed to GE Capital directly.
Please call GE Capital at 1-866-396-8254.
What should I do if my Belfort Furniture Card is lost or stolen?
Please call GE Capital at 1-866-396-8254 to report a lost or stolen credit card.
Is there an annual fee for the Belfort Furniture credit card?
No.
Delivery Questions
Do you deliver on Saturdays?
Yes, we deliver furniture Tuesday through Saturday.
Where do I pick up my furniture?
Your furniture order can be picked at our warehouse located at 45190 Ocean Court, Sterling, Va.
Furniture pick-up hours are Monday - Saturday 10am - 6pm and Sunday noon - 5pm.
Please click here for easy directions.